There's a new article by Sharon Weizenbaum now available, it looks closely at the process of a diagnostic intake and outlines major do's and don'ts. Essential reading for newer practitioners as well as veterans:
From the article: "Observation begins before we ask the first question. What we see gives us an initial orientation. The pulse and abdomen give us another kind of information, sometimes confirming what we thought we saw and sometimes forcing us to reconsider it."